Payment & Refund Policy for scentuary

Last Updated: April 24, 2026

Thank you for choosing Scentuary (https://www.scentuary.com/). We aim to provide the best AI-powered fragrance tools for scent lovers, creators, and brands. This policy outlines our terms regarding payments, subscriptions, and refunds.

1. Subscription Services

Scentuary offers both free and premium subscription plans (e.g., "Pro" and "Advanced" modes).

  • Free Trial: We provide a limited free trial of our tools (e.g., 5 free scent recognitions per day) to allow users to evaluate the service before committing to a paid plan.
  • Billing Cycle: Paid subscriptions are available on a monthly or annual basis. Your billing cycle begins on the date of purchase and will automatically renew unless canceled.

2. Payment Methods

We accept major credit cards, debit cards, and other secure electronic payment methods as displayed on our checkout page. All payments are processed through secure third-party payment gateways (e.g., Stripe or PayPal). Scentuary does not store your full credit card information on our servers.

3. Cancellation Policy

You may cancel your subscription at any time through your account settings.

  • Effect of Cancellation: Upon cancellation, you will continue to have access to premium features until the end of your current billing period.
  • No Future Charges: Once canceled, you will not be charged for the subsequent billing cycle.

4. Refund Policy

As Scentuary provides digital services and AI-generated content that is delivered instantly upon use, our refund policy is as follows:

  • Digital Nature: Because our tools (AI Scent Blend, Scent Profile, Scent Safety, etc.) provide immediate value upon execution, we generally do not offer refunds for partial subscription periods or unused time.
  • Exceptions: Refunds may be granted at our sole discretion in the following circumstances:
    • Technical Failure: If a confirmed technical error on our platform prevented you from accessing the service for an extended period.
    • Duplicate Billing: If you were accidentally charged twice due to a system error.
  • Request Process: All refund requests must be submitted to our support team within 7 days of the charge in question.

5. Price Changes

Scentuary reserves the right to adjust the pricing for our services at any time. Any price changes will take effect at the start of the next billing cycle following notification to the user via the email associated with their account.

6. Modifications to the Service

We are constantly improving our AI models and toolsets. Scentuary reserves the right to modify, suspend, or discontinue any specific feature or tool at our discretion to improve overall platform performance.

7. Contact Us

If you have any questions regarding payments, billing errors, or refund requests, please reach out to us:

Scentuary - AI Fragrance Discovery & Scent Recommendation Platform